Privacy Policy
Effective date: March 16, 2026
1. Who We Are
The One Moving and Storage Inc. ("we," "us," or "our") operates the website theonemovingandstorage.com. We are a licensed and insured moving company based in Los Angeles, California.
2. Information We Collect
We collect the following types of information:
- Information you provide: Name, phone number, email address, moving addresses, and move size when you submit our quote form.
- Automatically collected data: IP address, browser type, device information, pages visited, and browsing behavior through cookies and similar technologies.
- Phone calls: When you call our business number, we may record the call for quality assurance purposes.
3. How We Use Your Information
- To respond to your quote request and provide moving services
- To communicate with you about your move
- To improve our website and services
- To measure the effectiveness of our advertising campaigns
- To comply with legal obligations
4. Cookies and Tracking Technologies
We use the following third-party services that place cookies on your device:
- Google Analytics (GA4): Collects anonymous usage data to help us understand how visitors interact with our website. Google's privacy policy: policies.google.com/privacy
- Google Ads: Tracks conversions from our advertising campaigns to measure effectiveness. Uses the same Google privacy policy above.
- Meta Pixel (Facebook/Instagram): Helps us measure the effectiveness of our social media advertising and enables retargeting. Meta's privacy policy: facebook.com/privacy/policy
You can manage your cookie preferences using the cookie consent banner displayed on your first visit. If you previously accepted cookies and wish to change your preference, clear your browser storage for this site or use the controls below.
5. How to Opt Out
- Cookie consent: Click "Decline" on the cookie banner to prevent analytics and advertising cookies.
- Google Analytics opt-out: Google Analytics Opt-out Browser Add-on
- Meta opt-out: Adjust your ad preferences at facebook.com/adpreferences
- Do Not Track / Global Privacy Control: We honor Global Privacy Control (GPC) browser signals. When detected, tracking cookies will not be set.
- Browser settings: You can also disable cookies through your browser settings, though this may affect site functionality.
6. Data Sharing
We do not sell your personal information. We share data only with:
- Service providers: Brevo (email delivery), Google (analytics and advertising), Meta (advertising)
- Legal requirements: When required by law, subpoena, or legal process
7. Data Retention
Quote form submissions are retained for up to 2 years to support customer service. Analytics data is retained according to the default retention periods of Google Analytics and Meta.
8. Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:
- Know what personal information is collected about them
- Request deletion of their personal information
- Opt out of the sale or sharing of personal information
- Non-discrimination for exercising their privacy rights
We do not sell or share personal information as defined under CCPA/CPRA. To exercise any of these rights, contact us using the information below.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
For privacy inquiries or to exercise your rights, contact us at:
